These Terms of Service (“Terms”) are an agreement between you and Mesa Line Freight Group, a licensed property broker with its office at 3375 Roosevelt Wilson Lane, Rialto, CA 92376, United States (“Mesa Line”, “we”, “us”). By using this website, requesting a quote or tendering a shipment to us, you accept these Terms. Where a signed transportation services agreement or load confirmation conflicts with these Terms, that signed document controls for the shipment it covers.

1. What we are, and what we are not

Mesa Line is a freight broker. We arrange for the transportation of freight by independent, federally authorised motor carriers. We are not a motor carrier, we do not own trucks, and we do not take custody of your freight. The carrier we dispatch is the party in possession of the goods and is responsible for their safe carriage.

2. Website use

Content on this site is provided for general information about our services and does not constitute a binding offer, a rate guarantee or professional advice.
Text, layout, photographs, the Mesa Line name and the logo are our property or licensed to us. You may not copy or republish them commercially without written permission.
You agree not to attempt to interfere with the site, scrape it at a rate that degrades service, or submit false or unlawful information through our forms.
Transit times, lane statistics and truck counts published on this site are averages drawn from our own records and are indicative, not guarantees.

3. Quotes

Quotes are based on the information you provide: commodity, weight, dimensions, piece count, equipment, dates and accessorial requirements.
Unless stated otherwise in writing, a spot quote is valid for 48 hours and applies only to the shipment as described.
If actual freight differs from what was quoted — heavier, larger, extra stops, reclassified LTL freight, a different temperature requirement — the rate may be adjusted and we will tell you before dispatch wherever practicable.
Accessorial charges that may apply, such as detention beyond free time, layover, truck-order-not-used (TONU), lumper fees, redelivery, chassis, pier pass and per-diem, are itemised on the rate confirmation.

4. Booking, tender and documents

A shipment is booked when we issue, and you accept, a written rate confirmation. That document lists the all-in rate, equipment, pickup and delivery windows, carrier identity and any agreed accessorials.
You are responsible for accurate bills of lading, proper description and classification of the goods, correct hazardous-material declarations where applicable, and adequate packaging, blocking and bracing for commercial transport.
You must not tender prohibited freight — including household goods moves, live animals, firearms, cannabis, currency, or hazardous materials outside what we have expressly agreed to arrange.
Loading and unloading, and any securement performed by shipper personnel, remain your responsibility unless the confirmation says otherwise.

5. Cancellation and changes

Cancel or amend a booking as early as possible by telephone plus written confirmation to press@agent.sriluxmitulasi.com.
Cancellations made before the carrier is dispatched carry no charge.
Once a carrier has been dispatched or has arrived at the pickup location, a truck-order-not-used charge may apply, reflecting what the carrier charges us. Any such charge is passed through without markup and evidenced on request.
Reconsigned or diverted loads in transit are re-rated for the additional miles, waiting time and any re-permitting required.

6. Payment

Invoices are issued after delivery with the proof of delivery attached. Standard terms for approved accounts are net-30 days from the invoice date.
New customers may be asked for prepayment or net-15 terms pending a credit review.
Accepted methods: ACH transfer, business cheque and wire. Card payment may be available for expedited shipments by arrangement.
Undisputed balances more than 30 days past due may accrue a late charge of 1.5% per month or the maximum permitted by California law, whichever is lower, plus reasonable collection costs.
Freight charges may not be withheld or offset against an open cargo claim. Claims are handled separately under section 8.

7. Liability

Cargo loss and damage liability rests with the motor carrier in possession of the freight, under 49 U.S.C. § 14706 and the carrier's tariff and insurance.
Mesa Line's own liability for arranging transportation is limited to direct damages caused by our negligence and, in aggregate for any single shipment, to the greater of the brokerage commission earned on that shipment or US$5,000.
Neither party is liable for indirect, incidental, special, punitive or consequential damages, including lost profits, lost production, downtime or loss of market, even if advised of the possibility.
Neither party is liable for delay or failure caused by events beyond reasonable control, including weather, wildfire, road closure, port or terminal congestion, labour action, civil unrest, government order, cyber incident or acts of God.
Declared value: if freight exceeds standard carrier cargo limits, you must tell us the value at the time of quoting so we can place it with a carrier holding adequate limits or arrange additional coverage. Undeclared high-value freight is carried at your risk above the carrier's standard limit.

8. Claims

At delivery: note any shortage, damage or temperature exception on the delivery receipt before the driver leaves, and photograph the freight in place.
Notify us in writing as soon as possible and, for concealed damage, within 5 days of delivery.
File a written claim with supporting documents — BOL, annotated POD, photographs, commercial invoice, repair or salvage estimate — within 9 months of delivery, as provided by federal rules.
We administer the claim with the carrier and its cargo insurer, normally opening the file within two business days of receiving complete documentation, and keep you updated in writing until resolution. Carriers are generally required to acknowledge within 30 days and to pay, decline or settle within 120 days.
Mitigation: damaged freight must be retained and made available for inspection or salvage; disposing of it early can void the claim.

9. Confidentiality

Rates, lane data and customer lists exchanged between us are confidential and used only to perform the services. We do not disclose your pricing to other shippers, and we ask the same of you regarding our rates.

10. Carrier terms

Motor carriers hauling for Mesa Line are additionally bound by our carrier agreement, which requires active operating authority, insurance certificates naming Mesa Line, no re-brokering without prior written consent, compliance with agreed temperature and securement instructions, and use of the load confirmation as the controlling rate document.

11. Governing law and disputes

These Terms are governed by the laws of the State of California and applicable federal transportation law. The parties will first attempt to resolve any dispute by good-faith discussion between principals for 30 days. Failing that, the exclusive venue is the state or federal courts located in San Bernardino County, California, and each party consents to that jurisdiction. Any action must be brought within the limitation period applicable under federal transportation law or, where none applies, within two years of the event.

12. Miscellaneous

Severability: if a provision is unenforceable, the remainder stands.
Assignment: neither party may assign these Terms without written consent, except to a successor of substantially the whole business.
Entire agreement: these Terms plus any signed transportation services agreement and the applicable rate confirmation form the whole agreement for a shipment.
Changes: we may update these Terms; the version in force at the time a shipment is booked applies to that shipment.

13. Contact

Mesa Line Freight Group
Attn: Pablo Maser, Owner
3375 Roosevelt Wilson Lane, Rialto, CA 92376, United States
Telephone: 909-859-9294
Email: press@agent.sriluxmitulasi.com